Shipping policy

Shipping Commitment

At Capamor, we are committed to delivering every order safely and efficiently. We work with trusted logistics partners to ensure reliable delivery and accurate tracking from dispatch to arrival.

Order Processing

Orders are processed Monday through Friday, excluding weekends and public holidays.

Processing Time: 1–3 business days.
Orders placed outside business hours are processed on the next business day.
Processing times may be slightly longer during holidays or promotional periods.

Estimated Delivery Times

Italy: 5–10 business days
Europe: 6–12 business days
International: 7–15 business days

Delivery times are estimates and may vary due to customs clearance, local carriers, weather conditions, or other unforeseen circumstances.

Tracking

Once your order has been dispatched, you will receive a shipping confirmation email with your tracking number. Tracking information may take up to 48 hours to become active.

Shipping Costs

Shipping charges, if applicable, are calculated and displayed during checkout before payment is completed. Free shipping promotions are automatically applied when eligible.

Shipping Address

Please ensure that your shipping information is complete and accurate before placing your order. Capamor is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

Customs & Import Fees

International orders may be subject to customs duties, import taxes, or other local fees required by the destination country. These charges are the responsibility of the customer.

Delayed or Lost Shipments

If your order is delayed beyond the estimated delivery timeframe or appears lost during transit, please contact us. We will work directly with the shipping carrier to investigate and assist until the shipment is resolved.

Damaged Deliveries

If your package arrives damaged, please contact us within 48 hours of delivery and include clear photos of both the packaging and the affected items.

Order Changes & Cancellation

Orders may only be modified or cancelled before they enter the fulfillment process. Once processing has started, we cannot guarantee that changes will be possible.